Effective Date: March 12th, 2025
The UpSurge Agency (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website offer.theupsurgeagency.com (the “Site”) and engage with our services. This document also explains your rights regarding your data and how you can exercise them.
By visiting the Site and interacting with our services, you agree to the practices outlined in this Privacy Policy. If you do not agree with the terms of this policy, you must refrain from using the Site.
1. Information We Collect
We collect various types of information to provide our services, enhance your user experience, and communicate with you effectively. The types of information we collect include:
A. Personal Information
- Contact Information: When you reach out for support, inquiries, or engage with our services, we collect personal details, such as:
- Full name
- Email address
- Phone number
- Business name (if applicable)
- Billing address (if applicable)
- Communication Records: Any data exchanged through email, phone calls, or other communication methods.
B. Non-Personal Information
- Usage Data: Information about how you use the Site, including your IP address, browser type, device information, referring URLs, and pages viewed. We collect this information to analyze trends, diagnose technical issues, and improve the Site’s functionality.
- Cookies and Tracking Technologies: We may use cookies, pixel tags, and other tracking technologies to collect and analyze information about your use of the Site.
C. Financial Information (if applicable)
- Payment Information: If you purchase services from us, we may collect payment information (credit card details, billing address). However, we use third-party payment processors for processing payments and do not store sensitive payment data ourselves.
D. Consent to Collect Data
- We only collect personal data that you voluntarily provide to us. If you do not wish to provide certain information, you can choose not to interact with specific features of the Site, although this may limit your ability to use certain services.
2. How We Use Your Information
The information we collect is used for various purposes, primarily related to our services. These uses include:
- To Provide and Manage Our Services: We use your information to deliver our services, respond to inquiries, and provide customer support.
- To Improve the Site and Services: We use data to analyze trends, enhance website functionality, and optimize user experience.
- To Communicate with You: We may use your contact information to notify you about updates, promotions, or changes to our services and policies. You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.
- To Process Transactions: When you purchase services from us, we use your information to complete the transaction and provide the purchased products or services.
- To Protect Our Rights and Interests: We may use your data to investigate potential violations of our terms of service, prevent fraud, or defend against legal claims.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have provided explicit consent for us to process your personal data.
- Contractual Necessity: We need to process your information to fulfill our obligations under the contracts you enter into with us.
- Legitimate Interests: We process data to serve our legitimate business interests, such as improving our services or ensuring the security of our Site.
- Compliance with Legal Obligations: We may process data to comply with applicable legal requirements or regulations.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
A. With Service Providers
- We may share your data with trusted third-party service providers who help us operate the Site, manage our business, or provide services to you. These providers are bound by contractual obligations to safeguard your personal information.
B. For Legal Compliance
- We may disclose your data to comply with legal obligations, such as responding to a subpoena or a request from a government agency, or when required to protect the rights, property, or safety of The UpSurge Agency, our users, or others.
C. In the Event of a Business Transfer
- If we undergo a business transfer, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. We will securely delete or anonymize data that is no longer needed.
6. Data Security
The UpSurge Agency employs industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, firewalls, and secure servers. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a security breach, we will promptly notify you in accordance with applicable laws.
7. Your Rights and Choices
As a resident of British Columbia, Canada, you have certain rights regarding your personal information under the Personal Information Protection Act (PIPA), including:
A. Access
- You have the right to request a copy of the personal data we hold about you.
B. Rectification
- You can request that we correct any inaccurate or incomplete personal information we hold about you.
C. Erasure
- You may request that we delete your personal data, subject to certain exceptions (such as legal obligations to retain data).
D. Withdrawal of Consent
- If we process your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve the user experience, analyze trends, and track usage on the Site. Cookies help us remember your preferences and customize your browsing experience.
You can manage cookie settings through your browser, but please note that disabling cookies may limit your ability to use certain features of the Site.
A. Types of Cookies We Use
- Necessary Cookies: Essential for the functioning of the Site.
- Performance Cookies: Collect information about how users interact with the Site.
- Functionality Cookies: Remember your preferences and settings.
- Targeting/Advertising Cookies: Used to deliver personalized ads based on your interests.
9. Third-Party Links
The Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete such data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your rights as described above, please contact us:
The UpSurge Agency
Email: theupsurgellc@gmail.com
Website: offer.theupsurgeagency.com